Responsibilities:

• Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc).
• Assess customer needs and introduce new products and services (credit cards, saving bonds etc).
• Make sales referrals, suggest alternate channels and cross-sell products and services.
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction.
• Comply with regulatory requirements.
• Manage risk in every transaction and detect fraudulent transactions to prevent losses.
• Resolve customers’ issues and provide relevant information.