Jakarta International Customer Service Institute (JICSI)

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JC-Bank Teller

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Bank Teller

Job Summary

  • Conducting dozens of banks’ routine transactions within time limits and established guidelines.
  • Assessing customer needs and introduce new products and services.
  • Making sales referrals, suggest alternate channels and cross-sell products and services.

Responsibilities:

  • Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc).
  • Assess customer needs and introduce new products and services (credit cards, saving bonds etc).
  • Make sales referrals, suggest alternate channels and cross-sell products and services.
  • Go the “extra mile” to build trust relationships, customer loyalty and satisfaction.
  • Comply with regulatory requirements.
  • Manage risk in every transaction and detect fraudulent transactions to prevent losses.
  • Resolve customers’ issues and provide relevant information.

Requirements:

  • Proven working experience in banking, personal banking, retail banking or financial services.
  • Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters).
  • Strong communication and time management skills.
  • Customer satisfaction-oriented.
  • Attention to detail and mathematical skills.
  • Excellent sales skills.
  • BS in Finance, Banking or relevant field.
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