Jakarta International Customer Service Institute (JICSI)

JC-Claims Adjuster

Claims Adjuster

Job Summary

Claims adjusters collect information from various sources to determine insurance liability based on the extent of property or personal damage. They interview claimants and witnesses, and often consult with specialists, such as policyholders and engineers. After that, they estimate if the damage is covered by insurance policies and calculate payments.

Responsibilities:

  • Inspect property and physical damage.
  • Analyze complex information from different sources.
  • Examine claim liability.
  • Prepare and process claim reports.
  • Consult with specialists (e.g. physicians, engineers).
  • Calculate benefits and payments.
  • Negotiate settlements with claimants.
  • Examine police reports, videos from surveillance cameras or audio if applicable.
  • Support attorneys to defend the company in case of contestation.

Requirements:

  • Previous experience as a claims adjuster or similar role.
  • Working experience in using appraisal software.
  • Strong analytical and mathematical skills.
  • Experience in writing detailed reports.
  • A compassionate and resilient personality.
  • High school diploma.
  • Degree in Insurance, Finance or similar field is a plus.