Debt Collector
Job Summary
- Keeping track of assigned accounts to identify outstanding debts.
- Planning course of action to recover outstanding payments.
- Locating and contacting debtors to inquire of their payment status.
This position can be stressful and difficult. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.
Responsibilities:
- Keep track of assigned accounts to identify outstanding debts.
- Plan course of action to recover outstanding payments.
- Locate and contact debtors to inquire of their payment status.
- Negotiate payoff deadlines or payment plans.
- Handle questions or complaints.
- Investigate and resolve discrepancies.
- Create trust relationships with debtors when possible to avoid future issues.
- Update account status and database regularly.
- Alert superiors of debtors unwilling or unable to pay when necessary.
- Comply with requirements when legal action is unavoidable.
Requirements:
- Proven experience as debt collector.
- Experience in working with targets and tight deadlines.
- Knowledge of relevant legal requirements.
- Working knowledge of MS Office and databases.
- Excellent communication and people skills.
- Apt in negotiating and persuading.
- Ability to be polite and compassionate without lacking confidence.
- High school diploma is preferred.
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