Duty Manager
Job Summary
- Handling customer and employee issues.
- Overseeing operations, including maintenance, cleanliness and efficiency.
- Ensuring that security and safety regulations are met.
Responsibilities:
- Keep track of monthly, quarterly and yearly goals.
- Work with management to assess and improve processes and policies.
- Monitor and report on revenue and cash flow.
- Uphold and enforce company policies.
- Train new hires.
- Address employee complaints or performance issues as needed.
- Check in with employees regularly to determine satisfaction.
- Schedule shifts.
- Help management create the department’s budget.
- Address customer issues and complaints.
- Schedule regular maintenance and cleaning of facilities.
- Meet regularly with upper management to stay informed on company issues.
- Oversee security of the facility.
Requirements:
- Work experience as a Duty Manager or similar management role.
- Previous experience in the industry preferred.
- Customer service experience.
- Knowledge of cash management and bookkeeping procedures.
- Team management skills.
- Strong organizational skills.
- Experience with facilities maintenance and/or security.
- Strong problem-solving skills.
- Availability to work in shifts including weekends.
- BSc in Business Administration is a plus.
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