Jakarta International Customer Service Institute (JICSI)

JC-Duty Manager

Duty Manager

Job Summary

  • Handling customer and employee issues.
  • Overseeing operations, including maintenance, cleanliness and efficiency.
  • Ensuring that security and safety regulations are met.

Responsibilities:

  • Keep track of monthly, quarterly and yearly goals.
  • Work with management to assess and improve processes and policies.
  • Monitor and report on revenue and cash flow.
  • Uphold and enforce company policies.
  • Train new hires.
  • Address employee complaints or performance issues as needed.
  • Check in with employees regularly to determine satisfaction.
  • Schedule shifts.
  • Help management create the department’s budget.
  • Address customer issues and complaints.
  • Schedule regular maintenance and cleaning of facilities.
  • Meet regularly with upper management to stay informed on company issues.
  • Oversee security of the facility.

Requirements:

  • Work experience as a Duty Manager or similar management role.
  • Previous experience in the industry preferred.
  • Customer service experience.
  • Knowledge of cash management and bookkeeping procedures.
  • Team management skills.
  • Strong organizational skills.
  • Experience with facilities maintenance and/or security.
  • Strong problem-solving skills.
  • Availability to work in shifts including weekends.
  • BSc in Business Administration is a plus.