Responsibilities:

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage all on site installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle in a safely manner and use field automation systems.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organisation.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.