Jakarta International Customer Service Institute (JICSI)

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JC-Front Desk

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Front Desk

Job Summary

  • Keeping front desk tidy and presentable with all necessary material.
  • Greeting and welcoming desks as they approach the front desk.
  • Answering questions and addressing complaints.

Responsibilities:

  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests.
  • Answer questions and address complaints.
  • Answer all incoming calls and redirect them or keep messages.
  • Receive letters, packages etc. and distribute them.
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails.
  • Monitor office supplies and place orders when necessary.
  • Keep updated records and files.
  • Monitor office expenses and costs.
  • Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements:

  • Proven experience as front desk representative, agent or relevant position.
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping.
  • Proficient in English (oral and written).
  • Excellent knowledge of MS Office (especially Excel and Word).
  • Strong communication and people skills.
  • Good organizational and multi-tasking abilities.
  • Problem-solving skills.
  • Customer service orientation.
  • High School diploma; additional qualifications will be a plus.
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