Jakarta International Customer Service Institute (JICSI)

JC-Program Manager

Program Manager

Job Summary

Similar to the role of Project Manager, a Program Manager is responsible for designing, coordinating and improving the internal and external programs of an organisation. Program Managers work across a range of industries to deliver programs that align to the organisation’s strategic vision. When writing a Program Manager job description, consider how the programs reflect and interact with broader organisational goals to attract candidates with the right skills and experience.

Responsibilities:

There are a range of duties and responsibilities that Program Managers need to master in order to run programs successfully and economically. Here are some duties to include in a Program Manager job description:

  • Expanding program offering and enhancing the quality of existing programs.
  • Developing and implementing strategy for the program team, including developing a robust risk mitigation plan.
  • Understanding how different projects interlink and overlap.
  • Working with the HR team to manage staff and resources for programs.
  • Liaising with the marketing and communications team to increase awareness of programs.
  • Managing budgets and reporting on fund allocation.
  • Participating in tender and grant application process including design, submission and review.
  • Coordinating and running events and workshops.
  • Gathering feedback and presenting insights.
  • Reporting on program performance to executive team and directors.
  • Identifying opportunities for continual improvement.
  • Developing industry partnerships.
  • Ensuring relevant standards, process and regulations are upheld.

Requirements:

The most valuable qualifications will vary for Program Managers, given that it is an important, senior role that traverses industries and organisations. As such, a Program Manager job description should ask for one or more formal qualifications in the subjects below:

  • Business or Business Administration.
  • Management.
  • Engineering.
  • Construction.
  • Marketing.
  • IT or Computer Science.

In the job description, also note the need for five or more years’ experience in a similar role, requesting candidates who have worked on successful, large-scale programs and are recognised or even awarded within the industry.