Jakarta International Customer Service Institute (JICSI)

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JC-Relationship Executive

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Relationship Executive

Job Summary

Relationship Executives work to establish and sustain meaningful ties with an organization’s clients, which may include companies or individuals. Relationship Executives then leverage these connections to retain clients and to identify additional sales opportunities.

To be successful as a Relationship Executive, you should ensure alignment between our organization’s objectives and each client’s needs. Ultimately, an indispensable Relationship Executive will take ownership of their work, including their role in promoting clients’ interests.

Responsibilities:

  • Meeting with potential clients to gauge the utility and viability of prospective working relationships.
  • Ensuring regular contact with existing clients to maintain our company’s presence.
  • Repairing disengaged or fractured relationships.
  • Conducting in-depth needs assessments to better understand each client’s requirements.
  • Identifying a range of our offerings that could meet the goals and values of each client.
  • Proposing and deliberating potential solutions in consultation with clients.
  • Prompting clients to upgrade their existing packages and to purchase additional offerings.
  • Settling clients’ concerns in a swift and professional manner.
  • Harnessing internal relationships to better address clients’ needs and to maximize our profits.

Requirements:

  • Degree in Marketing, Finance, Communication, or a similar discipline.
  • Prior experience as a Relationship Executive, ideally in a similar organization.
  • Valid driver’s license.
  • Familiarity with CRM software and procedures.
  • In-depth knowledge of effective sales and negotiation tactics.
  • Outstanding verbal and written communication.
  • Ability to forge profound working relationships.
  • Strong interpersonal and collaborative skills.
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