With 32 Topic Training Related to
General Customer Service
New arrival training topic!
Moduls
Brochure
Video
Exam
- Modul 1 : Chatbot
- Modul 2 : Social media customer experience
- Modul 3 : Video chat
- Modul 4 : Self service portal
- Modul 5 : Help desk dalam layanan pelanggan
- Modul 6 : Email customer service
New arrival training topic!
Moduls
Brochure
Video
Exam
- Modul 1 : Introduction to Customer Service
- Modul 2 : Skill for Customer Services
- Modul 3 : Social Media Customer Service
- Modul 4 : The Most Important Social Media Websites
- Modul 5 : Social Media Engagement
- Modul 6 : Sharing Content on Social Media
- Modul 7 : Customer service Approach to Social Media
- Modul 8 : Using Social Media for Branding
- Modul 9 : Using Social Media for Promotion
- Modul 10 : Using Social Media for Establishing Relationship
Moduls
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Exam
- Modul 1 : Basic Concept of Customer Service
- Modul 2 : Developing Relationship with Your Customer
- Modul 3 : Customer Service in Different Organization
- Modul 4 : Match Features & Benefit
- Modul 5 : Communication Effectively
- Modul 6 : Deliver Service Excellent Through Teamwork
- Modul 7 : System For Delivering Service Excellent
- Modul 8 : The Your Factor
Moduls
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Exam
- Modul 1 : Introduction to coaching skills
- Modul 2 : Discussing essentials of coaching of customer service skills
- Modul 3 : Developing conducive coaching environment
- Modul 4 : Goal setting and assessing performance
- Modul 5 : Dealing with dynamic and difficult customer situations
- Modul 6 : Barriers to developing a trusting relationship
- Modul 7 : Coaching with data
- Modul 8 : Working on communication skills
- Modul 9 : Challenges to coaching
- Modul 10 : Essential coaching analytical skills
- Modul 11 : Identifying challenges to delivering satisfying service
- Modul 12 : Developing customer-centric culture in a team
Moduls
Brochure
Video
Exam
- Modul 1 : Know your customer and create the foundation
- Modul 2 : Create a professional approach to interact with the customer
- Modul 3 : Create a vision
- Modul 4 : Listening Skills
- Modul 5 : Communication Skills
- Modul 6 : Body Language – Non-Verbal Communication
- Modul 7 : Enhance the Customer Service Experience
- Modul 8: Know your Personality Style
- Modul 9 : Recognize the different kinds of complaints and resolve them
- Modul 10 : Excel at Customer Service
Moduls
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Video
Exam
- Modul 1 : Introduction to listening skills
- Modul 2 : Stages of listening skills
- Modul 3 : Listening Behavior & Models
- Modul 4 : Types of Listening
- Modul 5 : Listening with Emphaty
- Modul 6 : Internal Barriers to Listening
- Modul 7 : External Barriers to Listening
- Modul 8 : Accents and Ethnicities
Moduls
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Video
Exam
- Modul 1 : Understanding Basics of Customer Experience
Management (CEM) - Modul 2 : Customer Experience
- Modul 3 : Customer Journey Mapping
- Modul 4 : Customer Experience Research Methods
- Modul 5 : Customer Experience Strategy
- Modul 6 : Role of Innovation in Customer Experience
- Modul 7 : Challenges in Customer Experience
- Modul 8 : Use of Communication Channels and Social Networks
in Experience Building
Moduls
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Video
Exam
- Modul 1 :Communication
- Modul 2 : Problem-solving & decision-making,
- Modul 3 : Customer Relations
- Modul 4 : Conflict Resolution
- Modul 5 : Leadership
- Modul 6 : Customer Service Policies and Procedures,
- Modul 7 : Employee Motivation and Development
- Modul 8 : Performance Management Techniques
- Modul 9 : Team building strategies.
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Exam
- Modul 1 : Building the right attitude
- Modul 2 : Build patience and resilience
- Modul 3 : Create a partnership
- Modul 4 : Thorough Knowledge and Facts
- Modul 5 : Communicate Positively – Excel at Customer Service
- Modul 6 : Read the customer language
- Modul 7 : Proactiveness is appreciated
- Modul 8: Know your and customer’s personality style
- Modul 9 : Resolve Complaints and Escalations
- Modul 10 : Know you are the brand
Moduls
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Video
Exam
- Modul 1 : Know your customer and create the foundation
- Modul 2 : Qualities required for a Good Telephone Interaction
- Modul 3 : Communication Skills
- Modul 4 : Listening Skills
- Modul 5 : Voice Modulation
- Modul 6 : Trust, Credibility, Respect
- Modul 7 : Questioning
- Modul 8 : Deal with difficult customers
- Modul 9 : Deal with the smaller aspects with bigger results
- Modul 10 : Closing the Call
Moduls
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Video
Exam
- Modul 1 : Know and understand your customer
- Modul 2 : Measuring Loyalty
- Modul 3 : Using the Data
- Modul 4 : Understand why customers don’t stay
- Modul 5 : Segment the Customer Base
- Modul 6 : Listen to their requirements and what will make them happy
- Modul 7 : Creating Customer Loyalty – 1
- Modul 8 : Creating Customer Loyalty – 2
Moduls
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Exam
- Modul 1 : Introduction
- Modul 2 : Build a road map
- Modul 3 : Importance of the CRM
- Modul 4 : Strategy & Planning
- Modul 5 : Finalize the Tool
- Modul 6 : CRM used in Customer Service
- Modul 7 : CRM used in Sales & Marketing
- Modul 8: Follow Through
Moduls
Brochure
Video
Exam
- Modul 1 : Introduction to Customer Service
- Modul 2 : Developing Communication
- Modul 3 : Managing Customer Relationships
- Modul 4 : Customer Service Skillset: Telephone Skills
- Modul 5 : Customer Service through Internet and Social Media
- Modul 6 : Measuring Customer Service
- Modul 7 : Stress Management
- Modul 8 : Developing Customer Service Team
Moduls
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Video
Exam
- Modul 1 : Why Service ?
- Modul 2 : What is customer – focused service ?
- Modul 3 : What Customer Want?
- Modul 4 : Understanding Customer Expectation & Perceptions
- Modul 5 : Moment of Truth
- Modul 6 : Internal Partnership
- Modul 7 : When Problem Occur… Service Recovery
- Modul 8 : Enhanced & Align The Systems
Moduls
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Exam
- Modul 1 :Why Healthcare Customer Service Is Different
- Modul 2 : Giving Customers Undivited Attention
- Modul 3 : Exhibiting Common Courtesy
- Modul 4 : Letting People Know What’s Next and More
- Modul 5 : Handling Difficult Situations and Challenging People
- Modul 6 : Managing Stress
Moduls
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Video
Exam
- Modul 1 : Create a Strong Customer-centric Foundation
- Modul 2 : Create Trust Credibility & Respect
- Modul 3 : Building the right attitude
- Modul 4 : Create a partnership
- Modul 5 : Listening Skills: Generate Empathy
- Modul 6 : Communication Skills
- Modul 7 : Body Language – Non-Verbal Communication
- Modul 8 : Build Rapport and connect with the customer
- Modul 9 : Read the customer language
- Modul 10 : Agree to disagree amiably
- Modul 11 : Proactiveness is appreciated
- Modul 12 : Enhance the Customer Service Experience
- Modul 13 : Resolve Complaints and Escalations
- Modul 14 : Excel at Customer Service
Moduls
Brochure
Video
Exam
- Modul 1 :Know the Internal Customer and Internal Customer Service
- Modul 2 : Internal Customer Service Values
- Modul 3 : Listening Skills: Generate Empathy
- Modul 4 : Communication Skills
- Modul 5 : Handling Emotions
- Modul 6 : Agree to Disagree Amiably
- Modul 7 : Body Language – Non-Verbal Communication
- Modul 8 : Responsibility and Responsiveness
- Modul 9 : Handling Complaints
Moduls
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Video
Exam
- Modul 1 : The Power Of Public Speaking
- Modul 2 : Persiapan Dalam Public Speaking
- Modul 3 : Mengenali Audience Public Speaking
- Modul 4 : Komunikasi dalam Public Speaking (PR/MC atau Pidato)
- Modul 5 : Penampilan Diri Yang Elegant Dalam Public Speaking
- Modul 6 : Praktek Individual
Moduls
Brochure
Video
Exam
- Modul 1 :Konsep Presentasi yang Baik
- Modul 2 : Merancang Struktur Presentasi yang Baik
- Modul 3 : Konsep Slide yang Visual & Efektif
- Modul 4 : Meningkatkan Kepercayaan Diri dan Mental Positif dalam Presentasi
- Modul 5 : Menguasai Aspek Utama Penyampaian Presentasi yang Meyakinkan
- Modul 6 : Praktik Delivery Presentasi dengan Percaya Diri dan
Meyakinkan
Moduls
Brochure
Video
Exam
- Modul 1 : Kemampuan Komunikasi – Komunikasi Verbal
- Modul 2 : Kemampuan Komunikasi – Etika Bertelepon
- Modul 3 : Kemampuan Komunikasi – Kemampuan mendengarkan
- Modul 4 : Kemampuan Komunikasi – Komunikasi Non Verbal
- Modul 5 : Kemampuan Menjual secara umum
- Modul 6 : Mengatasi pelanggan yang merasa keberatan
- Modul 7 : Berhadapan dengan berbagai jenis pelanggan
Moduls
Brochure
Video
Exam
- Modul 1 : Strategi Menciptakan Pelanggan Loyal
- Modul 2 : Membangun Relationship
- Modul 3 : Database Pelanggan
- Modul 4 : Value Proposition
- Modul 5 : Loyality Program & Strategi 4R
- Modul 6 : Implementasi CRM di Bisnis Client
- Modul 7 : Praktik / Workshop
Moduls
Brochure
Video
Exam
- Modul 1 : Understand different customers
- Modul 2 : Create Trust Credibility & Respect
- Modul 3 : Build the Right Attitude
- Modul 4 : Stress Management
- Modul 5 : Know your Personality Style
- Modul 6 : Build Rapport and connect with the customer
- Modul 7 : Listening Skills
- Modul 8 : Communication Skills
- Modul 9 : Body Language – Non-Verbal Communication
- Modul 10 : Dealing with Difficult Customers
- Modul 11 : Handling Customer Complaints
Moduls
Brochure
Video
Exam
- Modul 1 : Build Rapport and connect with your customer
- Modul 2 : Customer Service Principles
- Modul 3 : Create Trust Credibility & Respect
- Modul 4 : Build the Right Attitude
- Modul 5 : Develop Empathy
- Modul 6 : Communication Skills
- Modul 7 : Dealing with Customers complaints
- Modul 8 : Handling Customer Complaints
- Modul 9 : Customer Centric – Resolve Customer
Complaints Model
Moduls
Brochure
Video
Exam
- Modul 1 : Introduction to Customer Service
- Modul 2 : Developing Communication
- Modul 3 : Managing Customer Relationships
- Modul 4 : Customer Service Skillset: Telephone Skills
- Modul 5 : Customer Service through Internet and Social
Media - Modul 6 : Measuring Customer Service
- Modul 7 : Stress Management
- Modul 8 : Developing Customer Service Team
Moduls
Brochure
Video
Exam
- Modul 1 : Customer Service Values
- Modul 2 : Is it Customer service vs sales or Customer Service & Sales
- Modul 3 : Putting Customer First
- Modul 4 : Art of Persuasion
- Modul 5 : Outstanding Service
- Modul 6 : Identify Buyer Motives to Close More Sales
- Modul 7 : iCare for Sales Excellence
Moduls
Brochure
Video
Exam
- Modul 1 : Introduction to Customer Service Excellence
- Modul 2 : Understanding Customer Needs and Expectations
- Modul 3 : Developing Loyalty Programs
- Modul 4 : Enhancing Customer Experience
- Modul 5 : Developing Customer Service Strategy
- Modul 6 : Elements of Customer Service Excellence
- Modul 7 : Customer Need Research Methods
- Modul 8 : Developing Service Excellence Culture
Moduls
Brochure
Video
Exam
- Module 1 : Defining Ownership and Accountability
- Module 2 : Improving Performance through Ownership
and Accountability - Module 3 : Structuring Ownership and Accountability
- Module 4 : Ownership and Accountability at a
Personal Level - Module 5 : Ownership and Accountability at a Team Level
- Module 6 : Ownership and Accountability at a Corporate
Level - Module 7 : Wellbeing and Self-Development
- Module 8 : The Future of Ownership and Accountability
Moduls
Brochure
Video
Exam
New arrival training topic!
- Module 1 : Understanding Basics of Customer Service
- Module 2 : Developing Communication Skills
- Module 3 : Developing Interpersonal Skills
- Module 4 : Handling Complaints
- Module 5 : Telephone and Online Etiquettes
- Module 6 : Managing Stress and Time
- Module 7 : Customer Service Techniques
- Module 8 : Understanding Drivers of Customer Loyalty
New arrival training topic!
Moduls
Brochure
Video
Exam
- Modul 1 : Know thy customer
- Modul 2 : Customer Awareness & creating a professional
approach - Modul 3 : Think from the future
- Modul 4 : Build on Listening Ability
- Modul 5 : Communicate Positively
- Modul 6 : Understand the customer language and build
relationships - Modul 7 : Identify the customer needs and different kinds of
customers - Modul 8 : Know their personalities
- Modul 9 : Learn the Complaint Resolution Structure
- Modul 10 : Go beyond the basics – Build your brand value
New arrival training topic!
Moduls
Brochure
Video
Exam
- Module 1 : Understanding Customer Centricity
- Module 2 : Customer Equity
- Module 3 : Customer Lifetime Value
- Module 4 : Customer Relationship Management
- Module 5 : Developing Competitive Advantage
- Module 6 : Developing Customer-centric Strategy
- Module 7 : Marketing Perspective
- Module 8 : Comprehending Customer Needs and Expectations
New arrival training topic!
Moduls
Brochure
Video
Exam
- Modul 1 : THE MINDSET
- Modul 2 : MANAGING EXPECTATIONS
- Modul 3 : COMMUNICATION
- Modul 4 : TEAMWORK
- Modul 5 : CUSTOMER SERVICE
- Modul 6 : CONFLICT MANAGEMENT
- Modul 7 : STRESS MANAGEMENT
- Modul 8 : QUALITY
New arrival training topic!
Moduls
Brochure
Video
Exam
- Modul 1 : INTRODUCTION TO MANAGEMENT SKILLS
- Modul 2 : PEOPLE MANAGEMENT IN ORGANIZATION
- Modul 3 : TEAM FORMATION AND RESPONSIBILTIES
- Modul 4 : THE POWER OF MOTIVATION
- Modul 5 : EFFECTIVE COMMUNICATION SKILLS
- Modul 6 : CONFLICT RESOLUTION
- Modul 7 : ART OF GIVING FEEDBACK
- Modul 8 : PERFORMANCE MANAGEMENT
- Modul 9 : PERFORMANCE APPRAISAL MANAGEMENT