Jakarta International Customer Service Institute (JICSI)

With 18 Topic Training Related to

People Development

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  • Modul 1 : Behavior Types and Management
  • Modul 2 : Formulating Assertive Sentences
  • Modul 3 : Assertiveness Techniques
  • Modul 4 : Characteristics of Assertive leadership
  • Modul 5 : Handling difficult people with Confidence and
    Negotiations
  • Modul 6 : Assertiveness Tools and Strategies
  • Modul 7 : Building Confidence
  • Modul 8 : Case Studies and Practice Sessions
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  • Modul 1 : INTRODUCTION
  • Modul 2 : GENERATE VALUE BY STRUCTURING YOUR
    NEGOTIATION
  • Modul 3 : SKILLS FOR NON-VERBAL NEGOTIATION
  • Modul 4 : MANAGING THE NEGOTIATION PROCESS
  • Modul 5 : PRICE NEGOTIATION
  • Modul 6 : PERSONAL ACTION PLAN
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  • Modul 1 : Course dynamics
  • Modul 2 : Becoming An Inspiring Speaker 
  • Modul 3 : Death by PowerPoint
  • Modul 4 : Tips to involve and engage your audience
  • Modul 5 : Audience Management
  • Modul 6 : Quantitative research
  • Modul 7 : Structure – Headings, Order, and Sections
  • Modul 8 : Vocal Influence and Impression
  • Modul 9 : Mistakes during Presentations
  • Modul 10 : Presentation Framework
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  • Modul 1 : What Is Creativity? Thinking Differently
  • Modul 2 : Developing Creativity Skills
  • Modul 3 : Developing Innovative Skills
  • Modul 4 : Having an open mindset
  • Modul 5 : Associating with the right people groups
  • Modul 6 : How to ignite curiosity?
  • Modul 7 : Risk-taking
  • Modul 8 : Environmental factors in Innovation
  • Modul 9 : Corporate and group creativity
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  • Modul 1 : Introduction to Delegation
  • Modul 2 : Concepts of Delegation
  • Modul 3 : Effective Delegation Styles
  • Modul 4 : Having an open mindset
  • Modul 5 : Approach to Effective Delegation
  • Modul 6 : Delegation Challenges
  • Modul 7 : Steps to Effective Delegation
  • Modul 8 : Delegation as an Inter-personal skill
  • Modul 9 : Recognizing people skills and talents
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  • Modul 1 :Know Your Audience
  • Modul 2 : Drafting your Presentations
  • Modul 3 : The relation between Preparation, Relaxation, and Stress
  • Modul 4 : Presentation Contents
  • Modul 5 : Audience Participation
  • Modul 6 : Body and Structure of the Presentation- Importance
  • Modul 7 : Vocal Image and Impression
  • Modul 8 : Common Mistakes during Presentations
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  • Modul 1 : Concepts of entrepreneurship
  • Modul 2 : Vision, Mission, and Values
  • Modul 3 : Quantitative research methods:
  • Modul 4 : Setting up Business Infrastructure
  • Modul 5 : Leadership and Managerial Skills
  • Modul 6 : Marketing Plans and Sales Strategies
  • Modul 7 : Finance and Budgeting Skills
  • Modul 8 : Performance Management
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  • Modul 1 : INTRODUCTION
  • Modul 2 : PREPARING TO INFLUENCE
  • Modul 3 : COUNTERING CHALLENGES
  • Modul 4 : ACTION PLAN
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  • Modul 1 : Basics and Science of Interpersonal Skill
  • Modul 2 : Expanding Personal Productivity
  • Modul 3 : Obstruction to effective communication
  • Modul 4 : The organization, Departments, and Teamwork
  • Modul 5 : Fundamentals of Listening Skills
  • Modul 6 : Fundamentals of Speaking
  • Modul 7 : Fundamentals of Body Language
  • Modul 8 : People Management
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  • Modul 1 : Introduction to Negotiation Skills
  • Modul 2 : Understanding Negotiating Strategies
  • Modul 3 : Negotiating Behavior and Personality Types
  • Modul 4 : The Negotiation Stage
  • Modul 5 : Negotiation Success
  • Modul 6 : Other Negotiation Outcomes
  • Modul 7 : Dealing with Difficult Negotiations
  • Modul 8 : Strategic Negotiating for the Future
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  • Modul 1 : Introduction
  • Modul 2 : Goal Setting
  • Modul 3 : Conflict Management
  • Modul 4 : Time Management
  • Modul 5 : Emotional Intelligence
  • Modul 6 : Communication Skills
  • Modul 7 : Presentation Skills
  • Modul 8 : Strategic Negotiating for the Future
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  • Modul 1 : Psychology of Positivity: Introduction
  • Modul 2 : Thinking in different Approaches and Backgrounds
  • Modul 3 : Understanding People and Negative Behaviour
  • Modul 4 : Autogenic Conditioning of the mind
  • Modul 5 : Neuro-Linguistic Programming (NLP): Introduction
  • Modul 6 : Process of Change: The Inevitable
  • Modul 7 : Problem-Solving through Positive Thinking
  • Modul 8 : Energy and vibes transfer between people
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  • Modul 1 : Know Your Audience
  • Modul 2 : Drafting your Presentations
  • Modul 3 : The relation between preparation, relaxation and stress
  • Modul 4 : Presentation Contents
  • Modul 5 : Audience Participation
  • Modul 6 : Body and Structure of the Presentation-Importance
  • Modul 7 : Vocal Image and Impression
  • Modul 8 : Common Mistakes during Presentations
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  • Modul 1 : Stress and Stress Management: Defined
  • Modul 2 : The Physiology of Stress
  • Modul 3 : Internal Triggers of Stress
  • Modul 4 : Controlling mental overload
  • Modul 5 : Medical Approach to Stress – Drugs
  • Modul 6 : Handling Subjects: Extreme Stress
  • Modul 7 : Stress Management Treatment Techniques
  • Modul 8 : Physical Symptoms of Stress
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  • Modul 1 : Foundational Principles of Time Management
  • Modul 2 : Assessing your present time utilization realities
  • Modul 3 : Setting up priorities
  • Modul 4 : Planning and defining your workload
  • Modul 5 : Stress Management and Time Management
  • Modul 6 : Delegation: Introduction
  • Modul 7 : Wheel of Life Technique
  • Modul 8 : Managing and making use of Technology
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  • Modul 1 : Introduction to Goal Setting
  • Modul 2 : Goal Setting and Corporate Strategy
  • Modul 3 : Goal Setting and Corporate Strategy
  • Modul 4 : Time Management
  • Modul 5 : Procrastination and Visualisation
  • Modul 6 : Delegation and Managing Risk
  • Modul 7 : Managing Outcomes
  • Modul 8 : Moving Forward
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  • Modul 1 : DESIGN THINKING
  • Modul 2 : DISCOVER DESIGN PROBLEMS
  • Modul 3 : BUILDING EMPATHY
  • Modul 4 : DEFINE- FRAME THE DESIGN PROBLEMS
  • Modul 5 : IDEATE
  • Modul 6 : PROTOTYPING
  • Modul 7 : DESIGN- DESIGN THE SOLUTIONS
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  • MODUL 1 : Effective Communication on Social Media
  • MODUL 2 : The Hero Model
  • MODUL 3 : Handling Unhappy Customers
  • MODUL 4 : Handling Digital Trolls
  • MODUL 5 : Handling Positive Feedback
  • MODUL 6 : Final Exam
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