Our Most Popular Training Program
Leadership for Customer Service
Leadership Training For Customer Service
- Modul 1 : Introduction to Coaching Skills
- Modul 2 : Discussing Essentials of Coaching of Customer
Service Skills - Modul 3 : Developing Conducive Coaching Environment
- Modul 4 : Goal Setting and Assessing Performance
- Modul 5 : Dealing with Dynamic and Difficult Customer
Situations - Modul 6 : Barriers to Developing a Trusting Relationship
- Modul 7 : Coaching With Data
- Modul 8 : Working on Communication Skills
- Modul 9 : Essential Coaching Analytical Skills
- Modul 10 : Identifying Challenges to Delivering Satisfying Service
- Modul 11 : Developing Customer – Centric Culture in a Team
- Modul 12 : Essential Coaching Analytical Skills
- Modul 1 : Introduction And Definitions
- Modul 2 : Applications, Benefits And Challenges Of Coaching
- Modul 3 : Coaching Styles And Skills
- Modul 4 : Choosing A Coaching Framework
- Modul 5 : Coaching Strategies
- Modul 6 : Coaching Approaches
- Modul 7 : Why Managers Fail To Coach
- Modul 8 : Mentoring
- Modul 9 : Practical Uses For Mentoring
- Modul 1 : Getting Started
- Modul 2 : What is Servant Leadership?
- Modul 3 : Leadership Practices
- Modul 4 : Share the Power
- Modul 5 : Characteristics of a Servant Leader
- Modul 6 : Building a Team Community
- Modul 7 : Be a Motivator
- Modul 8 : Be a Mentor
- Modul 9 : Training Future Leader
- Modul 10 : Self Reflection
- Modul 11 : Wrapping Up
New arrival training topic!
- Modul 1 : Understanding Digital Leadership
- Modul 2 : Changing Leadership Landscape
- Modul 3 : Principles of Digital Leadership
- Modul 4 : Qualities of a Digital Leader
- Modul 5 : Devising Digital Roadmap
- Modul 6 : Understanding Digital Workplace
- Modul 7 : Cultivating Digital Leadership
- Modul 8 : Leading a Disruptive Change
- Modul 9 : Managing Virtual Teams
- Modul 10 : Common Challenges to Digital Leadership
- Modul 11 : Critical Areas of Digital Leadership
New arrival training topic!
- Modul 1 : INTRODUCTION
- Modul 2 : Creating Your Leadership Style
- Modul 3 : Importance of Self Awareness
- Modul 4 : Understanding Your Team Culture
- Modul 5 : Strategic Planning as a Team Leader
- Modul 6 : Conflict Management
- Modul 7 : Time Management
- Modul 8 : Communication is the Key
- Modul 9 : Performance Management of a team
New arrival training topic!
- Modul 1 : MENTORING
- Modul 2 : COACHING
- Modul 3 : MENTORING SKILLS
- Modul 4 : LEARNING STYLES
- Modul 5 : THE MENTORING RELATIONSHIP
- Modul 6 : APPLICATIONS, BENEFITS AND CHALLENGES OF
MENTORING PROGRAMS - Modul 7 : COACHING STYLES AND SKILLS
- Modul 8 : COACHING SESSIONS, STRATEGIES AND APPROACHES
- Modul 9 : COUNSELLING VS. COACHING VS. MENTORING
New arrival training topic!
- Modul 1 : INTRODUCTION
- Modul 2 : INFLUENCING TEAMS
- Modul 3 : ENCOURAGING EMPLOYEES
- Modul 4 : COMMUNICATION SKILLS
- Modul 5 : MANAGING CHANGE
- Modul 6 : RESILIENCE IN LEADERSHIP
- Modul 7 : CULTURAL DIVERSITY
- Modul 8 : POWER AND POLITICS
New arrival training topic!
- Modul 1 : Introduction to Global Leadership
- Modul 2 : Key Cultural Drivers
- Modul 3 : Stereotypes and Differences Across Cultures
- Modul 4 : Global Leadership Styles
- Modul 5 : Intercultural Perspective
- Modul 6 : Closing the Cultural Gap
- Modul 7 : Adapting Communication and Leadership Styles
- Modul 8 : Global Leadership Challenges
- Modul 9 : Competencies of a Global Leader
- Modul 10 : Development of Global Leaders
- Modul 11 : Creating a Shared Vision
- Modul 12 : Self-assessment for Competence
- Modul 13 : Future of Global Leadership
New arrival training topic!
- Modul 1 : Role of Leadership Effectiveness
- Modul 2 : Interpersonal Dynamics
- Modul 3 : Becoming a Multi-dimensional Leader
- Modul 4 : Theories of Leadership and their Application in the Real
World - Modul 5 : Applying Leadership in the Workplace
- Modul 6 : Qualities of an Effective Leadership
- Modul 7 : Developing Emotional Intelligence
- Modul 8 : Unleashing the Potential of Team Members
- Modul 9 : Conflict to Collaboration
- Modul 10 : Developing a Cohesive Team
- Modul 11 : Building a Positive Change Culture
- Modul 12 : Workplace Excellence
- Modul 13 : Improving Leadership Effectiveness
New arrival training topic!
- Modul 1 : Realizing the switch from Individual contributor to a
First Time Manager - Modul 2 : Communication Skills
- Modul 3 : Showcasing Leadership skills
- Modul 4 : The Art of delegating tasks
- Modul 5 : Managing your team
- Modul 6 : Conflict Management
- Modul 7 : Use of latest technology in your managerial role
- Modul 8 : Stakeholder Management
- Modul 9 : Feedback and Coaching
New arrival training topic!
- Modul 1 : SELF-DISCIPLINE
- Modul 2 : VISION
- Modul 3 : SPIRITUALITY
- Modul 4 : INTEGRITY
- Modul 5 : HONESTY
- Modul 6 : KINDNESS
- Modul 7 : TRANSPARENCY
- Modul 8 : LEGACY BUILDING
New arrival training topic!
- Modul 1 : ORGANISATION AND LEADERSHIP FOUNDATIONS
- Modul 2 : CORE BUSINESS LINKAGES
- Modul 3 : ACCOUNTING
- Modul 4 : FINANCE
- Modul 5 : MARKETING
- Modul 6 : OPERATIONS
- Modul 7 : STRATEGY
- Modul 8 : MOTIVATING YOUR TEAM
- Modul 9 : LEVERAGING DATA FOR BUSINESS DECISIONS
- Modul 10 : COMMUNICATIONS ESSENTIALS FOR LEADERS
- Modul 11 : CROSS-CULTURAL NEGOTIATIONS