Digital Customer Service
In today’s fast-paced digital landscape, the way businesses interact with customers has evolved dramatically. As companies strive to meet the growing expectations of their clients, the need for adept digital customer service has never been more critical. This is where our Digital Customer Service Training Course in Indonesia comes into play, providing you with the essential skills and knowledge to excel in this vital area.
Our comprehensive training programme is designed to equip you with the tools and techniques needed to deliver exceptional customer service in the digital realm. From mastering live chat and social media interactions to understanding the nuances of email and online support, you’ll gain practical insights that can be immediately applied in your role. Whether you are a seasoned professional or new to the field, this course offers something valuable for everyone.
Indonesia’s dynamic and diverse market presents unique challenges and opportunities in the realm of customer service. Our course is tailored to address these specific needs, ensuring that you are well-prepared to navigate the complexities of digital customer interactions in this region. You will learn how to build strong, lasting relationships with customers, fostering loyalty and satisfaction through every digital touchpoint.
Moreover, our expert instructors bring a wealth of experience and industry knowledge to the training sessions, providing you with real-world examples and hands-on exercises. This engaging and interactive approach ensures that you not only understand the theoretical aspects of digital customer service but also develop the confidence to implement these strategies effectively in your workplace.
The primary objective of the Digital Customer Service Training Course to provide participants with the skills and knowledge to deliver exceptional customer service through digital channels. By the end of this course, you will be well-equipped to handle various digital customer service scenarios effectively.
- Enhance communication skills across digital platforms
- Improve customer satisfaction and loyalty
- Increase efficiency in handling customer inquiries
- Master the use of digital tools for customer service
- Develop strategies for managing difficult customers online
- Gain insights into customer behaviour in digital environments
- Learn best practices for social media customer service
- Boost confidence in using digital channels for support
- Strengthen problem-solving skills in a digital context
- Enhance the ability to provide personalised customer experiences online
- Improve response times and service quality
- Foster a customer-centric culture within your organization
- Course Content for Digital Customer Service Training Course in Indonesia
- Presentations
- Role plays
- Group Discussions
- Lectures & Seminar Method
- Assignments
- Activities
- Polls
- Surveys
- Whiteboard interaction
- Case Studies & Functional Exercise
- Learn the value of respect and compassion for peers and self
- Develop communication skills and assertiveness
- Proactively complete tasks and support peers
- Get task completed within the deadline with the support of team members
- Have team members say a yes-yes immediately to work with you
- To give constructive feedback and empathise with team members
Unlock a range of valuable benefits that will transform your approach to digital customer service through our comprehensive training course.
- Enhance communication skills across digital platforms
- Improve customer satisfaction and loyalty
- Increase efficiency in handling customer inquiries
- Master the use of digital tools for customer service
- Develop strategies for managing difficult customers online
- Gain insights into customer behaviour in digital environments
- Learn best practices for social media customer service
- Boost confidence in using digital channels for support
- Strengthen problem-solving skills in a digital context
- Improve response times and service quality
- Senior management of an organisation who should be aware of all important aspects related to planning and execution of successful public relations campaigns
- Members of public relations agencies responsible for launching campaigns for their client organizations
- Public relations practitioners or officers of an organization responsible for its branding and reputation management
- Marketing professionals responsible for press releases and other announcements related to various campaigns
- Human resource professionals who play a role in branding and reputation management for an organization and who could contribute to public relations campaigns
- Investors who need to be able to judge the prospect or success of a business based on the plans and strategies for its public relations campaigns
- Any other professional who would like to know how to successfully plan and execute public relations campaigns
Module 1. Enhance communication skills across digital platforms
Module 2. Improve customer satisfaction and loyalty
Module 3. Increase efficiency in handling customer inquiries
Module 4. Master the use of digital tools for customer service
Module 5. Develop strategies for managing difficult customers online
Module 6. Gain insights into customer behaviour in digital environments
Module 7. Learn best practices for social media customer service
Module 8. Boost confidence in using digital channels for support
Module 9. Strengthen problem-solving skills in a digital context
Modul 10. Enhance the ability to provide personalized customer experiences online
Modul 11. Improve response times and service quality
Modul 12. Foster a customer-centric culture within your organization
Alur Pelatihan
DOKUMENTASI
FAQ
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Digital Customer Service mengacu pada penyediaan layanan pelanggan yang menggunakan teknologi digital dan platform online untuk berinteraksi dengan pelanggan. Ini mencakup berbagai metode dan saluran komunikasi digital, seperti email, obrolan langsung (live chat), media sosial, aplikasi pesan instan, dan platform layanan pelanggan online. Tujuan dari Digital Customer Service adalah untuk memberikan pengalaman pelanggan yang efisien, cepat, dan terhubung dengan perkembangan teknologi digital.
Pasti dong kak!! pelatihan ini telah memiliki sertifikasi sah dari JICSI yang berlaku untuk seluruh Indonesia. Jadi dijamin aman ya kak
Untuk program pelatihan ini membutuhkan waktu 2 hari (2 x 8 jam)
Mimin bantu jawab ya! jadi gini kak akan ada 2 kemungkinan yaitu :
- Bisa kita Reschedule sesuai Request dari kaka nih dengan pilihan tanggal yg kami suguhkan
- Bisa dibatalkan dan itu kembali lagi dari keputusan kaka lanjut atau tidaknya ya
Adapun biaya pendaftaran sebesar Rp 5.000.000/orang
Kaka bisa mendaftar melalui online yang sudah tersedia atau bisa meminta bantuan dari customer service di nomor whatsapp 085883383383
Setiap berakhirnya pelatihan maka akan ada 2 jenis ujian yaitu :
– Ujian dari internal yang sertifikasinya dikeluarkan oleh JICSI
– Ujian yang Certified oleh CSEAI
Jadwalnya sesuai dengan kesepakatan bersama dan jam pelatihan itu dimulai dari jam 08.00 s.d 17.00 ya kak
Pembayaran dapat dilakukan melalui Rekening Bank BCA, A.N PT. JICSI Nusantara Jaya dengan No.rek 277-8292-888 dan sertakan bukti TF nya ya kaka.
Customer service akan memberitahukan kaka jika lulus atau tidak ya
Kaka akan mendapat informasi dari customer service jika sudah berhasil mendaftar
Jika kaka sakit jadwal pelatihan tidak dapat diubah.
Mohon kaka menghubungi kembali customer service di no WA 085883383383, agar dapat perbaikan data yang salah ya.
Diakhir Pelatihan JICSI akan mengadakan ujian, jika tidak lulus ujian 3 kali, maka kami tidak bisa mengeluarkan Sertifikat seperti yang diharapkan
Kakak bisa mengikuti pelatihan di Jakarta dan Palembang
Hari Rabu & Kamis | 22 & 23 Januari 2025
Messege from President JICSI
Sekitar 20 tahun yang lalu sebelum JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE (JICSI) didirikan, saya memperkirakan bahwa peran Customer Service semakin dibutuhkan. Saya yakin betul bahwa Customer Service tidak hanya ditampilkan sebagai frontliner akan tetapi di semua lini organisasi dan akan menjadi inti dari strategi dan tujuan perusahaan. Nyatanya tahun demi tahun berlalu semakin jelas bahwa peran Customer Service dalam suatu organisasi samakin berkembang dan semakin dibutuhkan.
Jika sebelumnya organisasi pemenang dikatakan sebagai organisasi yang mampu memberikan kualitas produk yang premium dengan harga murah telah cukup menjadi senjata pamungkas suatu organisasi untuk mendapatkan pelanggan sebanyak-banyaknya dengan harapan meningkatkan profit atau keuntungan. Tapi tunggu dulu, sekarang jaman telah berubah. Ekspektasi pelanggan pun berubah, harga murah dan kualitas premium belum cukup di mata pelanggan.
Harapan pelanggan terhadap layanan tidak akan pernah konstan. Nah di sinilah inti dari pentingnya pelatihan-pelatihan customer service yang selalu Up-date bagi perusahaan, sehingga muncul lah konsep baru yang terkait dengan layanan seperti Customer Oriented, Journey Oriented, Customer Centric, Experience Oriented, dan Experience Centric. Akan banyak strategi-strategi baru yang berpusat pada customer.
Bagaimana dengan karir Customer service kedepannya?
Seiring dengan berkembangnya teknologi di masyarakat saat ini, maka perkembangan karir customer service juga akan lebih dinamis. Posisi puncak di organisasi akan diminati oleh para pemilik bisnis dengan latar belakang Customer Service karena mereka menyadari bahwa jantung dari suatu perusahaan adalah pelanggan itu sendiri.
Oleh karena itu JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE (JICSI) telah mengantisipasi setiap pergerakan dan arah keinginan pelanggan saat ini, sehingga mempermudah bagi perusahaan untuk memetakan strategi bisnis ke depan dan mampu merebut hati pelanggan sebanyak-banyaknya melalui persiapan pelatihan yang dikemas sesuai dengan tuntutan pelanggan
Saya Rudyanto HP Manullang Ph.D selaku CEO & Founder JAKARTA INTERNATIONAL CUSTOMER SERVICE INSTITUTE (JICSI), mengajak teman-teman untuk mewujudkan pelayanan pelanggan yang terdepan, untuk menjadi perusahaan pemenang di tengah persaingan yang super ketat ini.
Salam perubahan
Rudyanto HP Manullang, Ph.D
