A customer is an integral part of an organization. We have often heard statements like “Customer is King” and “Customer is always right”. These show us that in these times that customers are really important and critical to run the business. 

Any organization selling a product or a service is always selling to the end customer, the real key is to form that relationship and retain them. Customer service has been a crucial competency in organizations, these days, where each one is looking to enhance their skills of how we impress the customer and make them feel special.

Evolution in business has made customer service skills a leading differentiator as the lifestyle of people keeps changing and customers are looking for that extra and comfort. Earlier, we had customers being satisfied and content with the product, however   today they want to look at the appeal, the style, the mannerisms, and the extra that they can get. It is the “Service” that acts as the differentiator here.

Customer service is about having the basic fundamentals of respect, listening, genuine interest, empathy, and showing sincere appreciation. It is the right moment to take the skills to the next level and cultivate our personality where you can convert your customers and keep them in the business. Imagine, how would it be, when a customer is your customer for life and says that he would purchase the product or service only from you? Would it be absolutely fantastic? This program will make you do just that. It is about developing your relationship with the customer and going the extra mile.

This program equips you to work on your skill to listen to the customer’s needs, what they require and how to address their pain areas and thereby increase the customer satisfaction index. This program is up-skilling yourself and going that extra mile to work with the customer. Upon completing this Basic Customer Service Training Program successfully, participants will be able to:

• Be equipped to understand the customer using a customer-focused approach
• Recognize the importance of customer service and the values required for it
• Be a proactive listener, apply the listening skills and empathize with the customer
• Interact with the customer using effective communication skills
• Ask questions using the Questioning Model
• Understand the customer expectations and work towards exceeding them
• Work on their body language and gestures in order to showcase a professional approach

This collaborative Basic Customer Service Training Program will comprise of the following training methods :

• Presentations
• Roleplays
• Group Discussions
• Lectures & Seminar Method
• Assignments
• Activities
• Polls
• Surveys
• Whiteboard interaction
• Case Studies & Functional Exercises

An individual can benefit from this program in various ways only out of their willingness and participation. Individuals who participate in this Basic Customer Service Training Program can gain from it in the following ways:

• Know who the customer is and what do they expect?
• Understand how to interact with the customer and make
• them feel important
• Gain a clear understanding of self-awareness of our
• personality and the customer’s personality and how we can
• adapt to serve better
• Get a detailed understanding of communication skills, body
• language and listening skills to interact with the customer
• and retain them for life
• Have a reduction in the complaints from customers and
• focus on customer satisfaction

Organizations wanting to make their customers feel special and important should look at nominating their employees for this program. Companies who nominate their employees to participate in this Basic Customer Service Program can benefit in the following ways:

• Gain higher customer satisfaction from their consumer/end-user
• Have their employees work on their interpersonal skills
• Employees will focus on a more professional approach to interact with the customer
• Reduction in complaints from the customer
• The organization will be known for going the extra mile to support the customer

This Basic Customer Service Training Program would be suitable for anyone who is interacting with the customer and wants to cause their business to be known for excellent service. If you are interacting with a customer, these skills are a must in today’s times. If you’re an employee or a business owner, this program is for you. Because this program is designed for building a relationship with the customer, building your credibility and gaining their trust.

Module 1. Know your customer and create the foundation

Module 2. Create a professional approach to interact with the customer

Module 3. Create a vision

Module 4. Listening Skills

Module 5. Communication Skills

Module 6. Body Language – Non-Verbal Communication

Module 7. Enhance the Customer Service Experience

Module 8. Know your Personality Style

Module 9. Recognize the different kinds of complaints and resolve them

Module 10. Excel at Customer Service