Richard Branson quoted, “Take care of your employees, and they will take care
of your business”. What he really meant was to engage with your internal customers and keep them happy in order to engage the workforce and get
the business going. 

Communication and Collaboration are the key ingredients of getting the task done well in an organization. When you are looking for outstanding workplace culture, internal customer service is the thing to look at. A productive
environment to work in an enjoyable workplace is driven by none other than
the effective internal customer service.

Why is Internal Customer Service important? It is said, treat them the way
you would like them to treat you. What matters is the respect and kindness
which is shown to the others that creates an environment of trust and cause positive results as a team. The customer satisfaction index that we wish to
achieve with our external clients can only happen if the internal customers
are happy and fulfilled.

If you were wondering why is the attrition rate high? Maybe this is the time to go and check with your internal customers, how they would like to be treated differently? People spend most of their time at work and it’s known as a second home. It is now that we need to take a pause and check for clarity. This training course will empower you with the opportunity to develop and enhance the internal customer service skills of going the extra mile which is critical for the internal customer.

• Know the importance of internal customer service
• Deliver good internal customer service and create better relationship 
• Have a better environment to work together 
• Have a collaborative approach
• Have reduced complaints and ego hassles with other members
• Assertively communicate and create a win-win situation
  Create happy internal customers in the organization

This collaborative Customer Service Training Program will comprise of the following training methods :

• Presentations
• Roleplays
• Group Discussions
• Lectures & Seminar Method
• Assignments
• Activities
• Polls
• Surveys
• Whiteboard interaction
• Case Studies & Functional Exercises

An individual can benefit from this program in various ways only out of their willingness and participation. Individuals who participate in this Basic Customer Service Training Program can gain from it in the following ways:

• Create collaboration and teamwork within the teams 
• Ensure communication is effective and concepts are explained with great clarity 
• Have the employees interact with compassion and empathy 
• Learn to be proactive towards other requirements and support each other
• Support the team members to understand the importance of their internal customer 
• Understand how impactful it is to work with a dissatisfied internal customer
• Decide how quickly the profits can increase when there is right communication, teamwork and collaboration in teams 
• Build a win-win within the teams

Organizations wanting to make their customers feel special and important should look at nominating their employees for this program. Companies who nominate their employees to participate in this Basic Customer Service Program can benefit in the following ways:

• Learn the value of respect and compassion for peers and self 
• Develop communication skills and assertiveness 
• Proactively complete tasks and support peers 
• Get task completed within the deadline with the support of team members
• Have team members say a yes-yes immediately to work with you 
• To give constructive feedback and empathise with team members 
• Learn ways for exceptional internal customer service which is based on interdepartmental communication and cooperation 
• Understand the barriers to customer service and effectively work with internal customers

This Internal Customer Service Training Program would be suitable for anyone who is interested in working towards enhancing productivity and growth. This program helps you to create a win-win in the organization and have team members work together in collaboration with cooperation. If you are someone who interacts with other individuals in the organization and share work goals, then this program is definitely for you. We all share goals, tasks, timelines, and this workshop will help you to get your tasks accomplished amiably. So, it doesn’t matter if you are from HR, IT, Finance or Marketing or work in the capacity of an individual contributor. You will always need to interact with your team or other teams to get a task done as we do not work in isolation.

Module 1. Know the Internal Customer and internal customer service

Module 2. Internal Customer Service Values

Module 3. Listening Skills: Generate Empathy

Module 4. Communication Skills

Module 5. Handling emotions

Module 6. Agree to disagree amiably

Module 7. Body Language – Non-Verbal Communication

Module 8. Responsibility and Responsiveness

Module 9. : Handling Complaints