Magdalena Etika

Help Desk Specialist Job Summary Providing first level contact and convey resolutions to customer issues. Properly escalating unresolved queries to the next level of support. Tracking, routing and redirecting problems to correct resources. Responsibilities: Provide first level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Track, […]

Call Center Manager Job Summary Developing objectives for the call center’s day-to-day activities. Conducting effective resource planning to maximize the productivity of resources (people, technology etc.). Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.). An excellent call center manager must be an organized, reliable and results-driven professional. They must have a

Dispatcher Job Summary Receiving emergency and non-emergency calls and record significant information. Addressing problems and requests by transmitting information or providing solutions. Receiving and dispatching orders for products or deliveries. Responsibilities: Receive emergency and non-emergency calls and record significant information. Address problems and requests by transmitting information or providing solutions. Receive and dispatch orders for

Desktop Support Engineer Job Summary Addressing user tickets regarding hardware, software and networking. Walking customers through installing applications and computer peripherals. Asking targeted questions to diagnose problems. Responsibilities: Address user tickets regarding hardware, software and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step

Technical Support Engineer Job Summary Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Responsibilities: Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical

Customer Service Representative Job Summary Managing incoming calls and customer service inquiries. Generating sales leads that develop into new customers. Identifying and assessing customers’ needs to achieve satisfaction Responsibilities: Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through

Customer Service Manager Job Summary Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focused towards that mission Responsibilities: Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues

IT Help Desk Technician Job Summary Serving as the first point of contact for customers seeking technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers. Responsibilities: Serve as the first point of contact for customers

Call Center Representative Job Summary Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers’ needs, clarify information, research every issue and providing solutions. Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different

Customer Support Specialist Job Summary Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use specific features. Analyzing and reporting product malfunctions. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful