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Receptionist Job Summary Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately. Answering screening and forwarding incoming phone calls. Receiving and sorting daily mail. Responsibilities: Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate person and office. Answer, screen and forward incoming […]

Debt Collector Job Summary Keeping track of assigned accounts to identify outstanding debts. Planning course of action to recover outstanding payments. Locating and contacting debtors to inquire of their payment status. This position can be stressful and difficult. A debt collector will have to be polite and sensitive towards people while also remaining committed to

Help Desk Specialist Job Summary Providing first level contact and convey resolutions to customer issues. Properly escalating unresolved queries to the next level of support. Tracking, routing and redirecting problems to correct resources. Responsibilities: Provide first level contact and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Track,

Call Center Manager Job Summary Developing objectives for the call center’s day-to-day activities. Conducting effective resource planning to maximize the productivity of resources (people, technology etc.). Collecting and analyzing call-center statistics (sales rates, costs, customer service metrics etc.). An excellent call center manager must be an organized, reliable and results-driven professional. They must have a

Dispatcher Job Summary Receiving emergency and non-emergency calls and record significant information. Addressing problems and requests by transmitting information or providing solutions. Receiving and dispatching orders for products or deliveries. Responsibilities: Receive emergency and non-emergency calls and record significant information. Address problems and requests by transmitting information or providing solutions. Receive and dispatch orders for

Desktop Support Engineer Job Summary Addressing user tickets regarding hardware, software and networking. Walking customers through installing applications and computer peripherals. Asking targeted questions to diagnose problems. Responsibilities: Address user tickets regarding hardware, software and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step

Technical Support Engineer Job Summary Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Responsibilities: Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical

Customer Service Representative Job Summary Managing incoming calls and customer service inquiries. Generating sales leads that develop into new customers. Identifying and assessing customers’ needs to achieve satisfaction Responsibilities: Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through

Customer Service Manager Job Summary Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focused towards that mission Responsibilities: Improve customer service experience, create engaged customers and facilitate organic growth. Take ownership of customers issues

IT Help Desk Technician Job Summary Serving as the first point of contact for customers seeking technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions. Determining the best solution based on the issue and details provided by customers. Responsibilities: Serve as the first point of contact for customers