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Client Servicing Manager Job Summary Also known as Customer Care Managers or Client Relations Managers, Client Services Managers handle and resolve client queries, develop strategies for improving customer services, train other client services staff, authorize refunds on products, maintain business relationships with existing clients, and bring new clients on board. To ensure success in this […]

Client Relationship Manager Job Summary Client Relationship Managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them. To be successful as a Client Relationship Manager you must be friendly and be able to remain calm and professional if clients are upset. A good Client Relationship

Call Center Supervisor Job Summary Call Center Supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients. They assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate the knowledge and skills to provide excellent service to customers. To succeed as a

Call Center Representative Job Summary Call Center Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions. To be a successful Call Center Representative, you should be customer-focused, detail

Call Center Manager Job Summary Call Center Managers hire, train, prepare and motivate their staff members to provide excellent service to customers. The set objectives, analyze call centre metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers. To be a successful Call Center Manager, you should be focused

Call Center Customer Service Representative Job Summary Call Center Customer Service Representatives are expected to use their product, company and legislative knowledge to assist customers and potential customers with queries either via telephone or online. They will communicate with customers, understand their queries and offer the best possible resolution. The ideal Call Center Customer Service

Bilingual Customer Service representative Job Summary Bilingual Customer Service Representatives field questions, concerns, and suggestions from clients, with the overarching aim of retaining their business. Bilingual Customer Service Representatives ought to be proficient in two stipulated languages. To be successful as a Bilingual Customer Service Representative, you should exude confidence and composure when assisting customers.

Secretary Job Summary Also known as an Administrative Assistant, Secretaries are responsible for performing administrative tasks in an office.   Secretary Responsibilities: Welcome visitors and clients Answer phone calls Respond to emails Schedule meetings Prepare conference rooms for meetings Make travel arrangements for executives Print and copy documents as needed     Requirements Secretary: Proficiency with

Receptionist Job Summary Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. Responsibilities for Receptionist: Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way around the office. Announcing clients as necessary. Helping

RISK MANAGER Job Summary Risk Managers conduct extensive research and assessments to determine and reduce an organization’s risks and liabilities. Responsibilities for Risk Manager: Conducting detailed risk assessments. Analyzing market trends, reports, statistics, and relevant documentation. Compiling and analyzing data and information about the organization, its practices, and legal obligations. Reviewing current risk management policies