Certified Contact Center Quality Assurance
MULAI
22 & 23 Juni 2023 - Amaris Hotel Thamrin City Jakarta
24 & 25 Agustus 2023 - Amaris Tandean
DURASI
- In House Training (by request)
- 2 x 8 jam training
BIAYA INVESTASI
- In House : -
Program ini dirancang untuk memudahkan pekerjaan sebagai Quality Assurance khususnya pada Contact Center. Berbagai modul yang diberikan memudahkan untuk menyusun parameter penilaian, metode pengukuran dan evaluasi pengembangan pelayanan contact center.
Pelatihan ini ditujukan untuk para quality assurance, team leader, dan supervisor di contact centre.
Siapa Target Peserta Pelatihan Ini ?
- Quality Assurance
- Team Leader dan Supervisor Contact Center.
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93%
Studies by Hubspot research found that 93% of customers are more likely to become repeat buyers if they’ve had a great customer service experience
Program Learning Journey
5 Video Pembelajaran
5 Tugas / Kegiatan
2 Studi Kasus
3 Role Play
Trainer
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