Jakarta International Customer Service Institute (JICSI)

JC-Escrow Assistant

Escrow Assistant

Job Summary

An Escrow Assistant assists Escrow Officers with administration and works closely with Real Estate Agents. Escrow Assistants are involved with money transfers, overseeing documentation, and advising customers about their options.

To be successful as an Escrow Assistant, you should be an excellent communicator, have exceptional customer relations skills, and be confidential. Ultimately, a top-notch Escrow Assistant should manage client accounts with care and discretion, and have good organizational skills.

Responsibilities:

  • Managing client files and properties.
  • Compiling and processing escrow instruction packages.
  • Managing customer queries.
  • Acting as a liaison between the customer and parties involved in transactions.
  • Preparing reports and spreadsheets regarding sales and property inventory.
  • Resolving client requests.

Requirements:

  • Bachelor’s Degree in Business, Legal Assisting, or similar field.
  • Previous experience in Banking or Real Estate.
  • Good administrative skills.
  • Must be customer service oriented.
  • Must be discrete and confidential.