Client Service Coordinator

Job Summary

The Client Services Coordinator serves as middleman between an organization and their clients. They ensure that information and communication from one end reaches the other, and vice versa.
The Client Services Coordinator will be responsible for collecting information on how to best serve clients. You will report directly to senior management and work closely with different role players, e.g. teams within the organization, vendors, and customers.

Responsibilities:

Provide assistance to clients in person, on email, or telephonically.
Schedule meetings or telephone conferences between clients and management.
Book meeting rooms or venues.
Coordinate the production of client-facing marketing materials.
Compile and maintain records on client accounts.
Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
Escalate complaints to relevant departments.
Liaise with in-house teams to adjust service offerings and assess related costs.
Build and maintain close relationships with clients.

Requirements:

A bachelor’s degree is preferred.
Computer skills – must be proficient with Microsoft Office, Adobe, and project management software, e.g. Trello.
Prior administrative or client services experience within a corporate organization may be strongly desired.
A professional and friendly demeanor.
Have a keen eye for detail.
Excellent verbal and written communication skills.

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JC-Client Service Coordinator