Customer Support Representative
Job Summary
Also known as a Customer Service Representative, a Customer Support Representative acts as a liaison, providing information and resolving any issues a customer may be experiencing with products and services.
To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Responsibilities:
- Generating sales leads.
- Managing incoming calls.
- Building good relationships with customers.
- Resolving complaints and following up on resolutions.
- Identifying customers’ needs.
- Meeting sales objectives.
- Following procedures and policies.
Requirements:
- High School Diploma or equivalent.
- Experience in Customer Service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
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