Jakarta International Customer Service Institute (JICSI)

JC-Debt Collector

Debt Collector

Job Summary

Debt Collectors endeavor to procure unpaid dues from a company’s defaulting clients. Many Debt Collectors are located in-house, though others are situated externally.

To ensure success as a Debt Collector, you should possess polished tracking and strategizing techniques. Ultimately, a top-notch Debt Collector should be instinctive and calculated.

Responsibilities:

  • Identifying deviations from predetermined payment plans.
  • Calling and emailing defaulters to restate their dues.
  • Locating fugitive defaulters through telephonic and desktop investigations.
  • Proposing realistic, carefully-constructed payment plans.
  • Negotiating newly-adjusted payment plans.
  • Monitoring defaulters’ repayments to stop recurrent non-compliance.
  • Maintaining an updated, exhaustive paper trail.
  • Instituting suitable, timely legal action, if needed.

Requirements:

  • High school diploma.
  • Receipt of a formally-recognized Finance qualification is ideal.
  • Demonstrable history of gainful Debt Collection experience.
  • Proficient in prevailing Accounting programs.
  • Familiar with debt-related legal provisions.
  • Excellent verbal communication skills.
  • Fine-tuned telephone etiquette.
  • Discerning, attentive, and thorough.