Jakarta International Customer Service Institute (JICSI)

JC-Director of Finance

Director of Finance

Job Summary

Driving the financial planning of the company by analyzing its performance and risks. Retaining constant awareness of the company’s financial position and acting to prevent problems. Setting up and overseeing the company’s finance IT system.

A director of finance is a reliable professional with broad knowledge to all accounting, financial and business principles. They are strategic thinkers and effective leaders who can make the most profitable decisions. The goal is to guide the company towards profitability and long-term success.

Responsibilities:

  • Drive the financial planning of the company by analyzing its performance and risks.
  • Retain constant awareness of the company’s financial position and act to prevent problems.
  • Set up and oversee the company’s finance IT system.
  • Set targets for and supervise all accounting and finance personnel (management accountants, internal auditors etc.).
  • Oversee all audit and internal control operations.
  • Develop the corporate fundraising strategy and manage relationships with partners and investors.
  • Prepare timely and detailed reports on financial performance on a quarterly and annual basis.
  • Conduct analysis to make forecasts and report to upper executives.
  • Ensure adherence to financial laws and guidelines.

Requirements:

  • Proven experience as director of finance or similar role.
  • In-depth knowledge of corporate finance and accounting principles, laws and best practices.
  • Solid knowledge of financial analysis and forecasting.
  • Proficient in the use of MS Office and financial management software (e.g. SAP).
  • An analytical mind with a strategic ability.
  • Excellent organizational and leadership skills.
  • Outstanding communication and interpersonal abilities.BSc/BA in accounting, finance or relevant field; MSc/MA is a plus.
  • CPA or other relevant qualification is a plus.

Certified Customer Service Professional (CCSP)

Certified Customer Service Professional disiapkan untuk para pekerja atau freshgraduate yang berfokus dalam pelayanan pelanggan. 

Terdiri dari 8 modul inovatif yang disesuaikan dengan budaya pelayanan di Indonesia, CCSP menjadi pelatihan paling dibutuhkan untuk para customer service professional.

MATERI :

  1. Konsep dasar pelayanan pelanggan
  2. Membangun relasi dengan pelanggan
  3. Pelayanan pelanggan pada berbagai jenis organisasi
  4. Mencocokkan antara fitur dan manfaat dari produk dan jasa perusahaan
  5. Berkomunikasi secara efektif
  6. Bekerjasama dalam Tim untuk memberikan layanan pelanggan terbaik
  7. Sistem & prosedur pelayanan pelanggan
  8. Faktor diri customer service yang dapat memberikan pelayanan terbaik

Cuplikan Materi