Technical Account Manager
Job Summary
A Technical Account Manager provides technical support to customers before and after a sale. The Technical Account manager will work with the client to build strong relationships and ensure customer satisfaction. To be successful as a Technical Account Manager, you should have excellent technology skills and knowledge, as well as sales ability and interpersonal skills. Ultimately, a good Technical Account Manager is tech savvy, analytical, and well organized.
Responsibilities:
- Increasing sales and winning new business.
- Providing technical support to customers before and after sales.
- Evaluating customer needs to suggest upgrades or additional features.
- Training customers to use their products.
- Answering product-related queries in a timely manner.
- Maintaining customer relationships and ensuring customer satisfaction.
- Providing reports to developers and stakeholders on product performance.
- Ensuring deliveries arrive on time and in a good condition.
- Tracking account metrics.
Requirements:
- A Bachelor’s degree in Computer Science or Engineering.
- Experience in technical support and sales.
- Good technical and product knowledge.
- Excellent communication and interpersonal skills.
- Good critical thinking and problem-solving skills.
- Working knowledge of sales software.
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