Telemarketing
Job Summary
A successful telemarketer must be friendly and persuasive. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints.
Responsibilities:
- Cold call people using a given phone directory to sell products or solicit donations.
- Answer incoming calls from prospective customers.
- Use scripts to provide information about product’s features, prices etc. and present their benefits.
- Ask pertinent questions to understand the customer’s requirements.
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
- Record the customer’s personal information accurately in a computer system.
- Deal with complaints or doubts to safeguard the company’s reputation.
- Go the “extra mile” to meet sales quota and facilitate future sales.
Requirement:
- Proven experience as telemarketer or similar sales/customer service role.
- Proven track record of successfully meeting sales quotas preferably over the phone.
- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
- Excellent communication and presentation skills.
- Proficient in English.
- Skilled in negotiation and dealing with complaints.
- Persistent and results-oriented.
- Patient and able to handle customer rejection.
- High school diploma; BSc/Ba is a plus.
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