Jakarta International Customer Service Institute (JICSI)

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JC-Telemarketing Executive

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Telemarketing Executive

Job Summary

 

Telemarketing Executives usually operate from call centers, where they direct and supervise the duties of Telemarketers. Telemarketing Executives also set and communicate quotas on a regular basis. To ensure success as a Telemarketing Executive , you should foster a collaborative work environment that is free from distractions. Ultimately, a phenomenal Telemarketing Executive will ensure the provision of consistent, high-quality service by staff.

Responsibilities:

  • Creating achievable sales goals that grow progressively larger over time.
  • Informing staff of individual and overall sales targets to promote accountability within the team.
  • Assigning shifts in accordance with the target market’s availability.
  • Updating customers’ details on our database, and then sharing this information with staff.
  • Tending to highly technical or serious questions and complaints.
  • Training new hires and monitoring current staff to ensure consistency in performance.
  • Freeing the workplace from noise and other interruptions that could distract staff and clients.
  • Performing regular checks on telephone connections to ensure that these work perfectly.
  • Reporting on salient achievements and impediments.

Requirements:

  • High school diploma or equivalent.
  • Completion of a Marketing-related training program is ideal.
  • Experience as a Telemarketing Executive within the industry.
  • Considerable experience as a Telemarketer prior to your promotion.
  • Knowledge of all pertinent consumer rights and responsibilities.
  • Excellent communication, both written and verbal.
  • Ability to conceptualize, communicate, and fulfill visions.
  • Top-notch leadership, mentorship, and capacity development abilities.
  • Capacity to remain respectful, particularly when speaking to disgruntled customers.
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