Service Excellent in New Normal : Focus on customer experience
Materi yang akan kamu dapatkan :
YOUR CUSTOMER EXPECTATIONS
- Why exceeding your customers’ expectations should be the norm
- How to project a professional and positive image in your own personal style
- How to recognize the balance between competency and genuine empathy
- What your behaviour and attitudes tell others
- Benefits of and skills to improve listening and questioning techniques
- How to manage difficult situations with confidence and knowledge
YOUR CUSTOMER EXPERIENCE
- Taking the Customer Seriously
- An Overview of the Customer Experience Management Framework,
- Analyzing the Experiential World of the Customer
- Building the Experiential Platform
- Designing the Brand Experience
- Structuring the Customer Interface
- Engaging in Continuous Innovation
- Delivering a Seamlessly Integrated Customer Experience
- Organizing for Customer Experience Management
COMMUNICATE EFFECTIVELY WITH YOUR CUSTOMER
- Describe the importance of effective communication
- Choose the most appropriate communication method
- Recognise the value of effective verbal and non-verbal communication skills in customer service transactions
- Choose behaviour that is appropriate to a specific customer service situation
- Understand the benefits, features and methods of using ICT in order to deliver effective customer service
TATA CARA PENDAFTARAN PELATIHAN JICSI
- Isi Formulir di bit.ly/jicsiregistration
- Melakukan pembayaran melalui transfer bank BCA 739 045 3609 atau OVO 0811-8970-888 a.n. DR Rudyanto Hp Manullang sebesar biaya pelatihan yang diikuti.
- Konfirmasi melalui whatsapp 0811-9876-888
- Kamu akan diundang untuk bergabung dalam group whatsapp pelatihan
- Informasi mengenai pelatihan akan diinformasikan di dalam group pelatihan.
BIAYA PELATIHAN : Rp 1.000.000
LAMA PELATIHAN : 9 Hari (Mulai Selasa 5 Januari 2021)
CONTACT PERSON : 0811-9876-888 (Whatssap)
