Jakarta International Customer Service Institute (JICSI)

Video Modul 7 CCSP SPV

Video Modul 7
7.1 Difficult Customers
7.2 Why People Buy
7. 3 The Role of Behavioral Style
7.4 Handling Difficult Customer
7.5 Working with Internal Customers (Coworker)
7.6 Monitor the Result ​
Handling Emotions with Emotion-Reducing Model